Your first visit, step by step
Set out separately for visits in person and online.
In person
First visit
Coming to the clinic for the first time
1Book online
You can book at any time, day or night. You can also book by phone.
2Questionnaire
Fill this in beforehand on your phone. It shortens your wait on the day.
3Consultation
We ask about your height, weight and daily life, and set out the treatment options together with the risks.
4Blood test
A check so that treatment can start safely. We take the sample here and explain the results at a later visit.
5Starting treatment
If the doctor judges treatment to be appropriate, you can start the same day. A nurse will show you how to use the medicine.
With blood test results
If you have results from the past three months
1Book online
The same as a first visit. Please tell us when booking that you have test results with you.
2Questionnaire
Fill this in beforehand on your phone and upload your blood test results. It shortens your wait on the day.
3Consultation
We ask about your height, weight and daily life and go through the results you uploaded (if nothing was uploaded, we check them with you at the consultation). We also set out the treatment options together with the risks. Depending on what the results show, the blood test here may not be needed (the doctor decides).
4Starting treatment
If the doctor judges treatment to be appropriate, you can start the same day.
Online
First visit online
Seeing us online for the first time
1Book online
You can book at any time, day or night. You can also book by phone.
2Questionnaire
Fill this in beforehand on your phone. It keeps the consultation running smoothly.
3Consultation
We ask about your height, weight and daily life, and set out the treatment options together with the risks.
4Medicine posted
If the doctor judges treatment to be appropriate, a nurse explains how to use the medicine and we post it to you the same day.
5Second consultation
So that treatment can go on safely, your next consultation is at the clinic, where we take a blood sample.
First visit online
If you have results from the past three months
1Book online
You can book at any time, day or night. You can also book by phone.
2Questionnaire
Fill this in beforehand on your phone and upload your blood test results. It keeps the consultation running smoothly.
3Consultation
We ask about your height, weight and daily life and go through the results you uploaded (if nothing was uploaded, we check them with you at the consultation). We also set out the treatment options together with the risks.
4Medicine posted
If the doctor judges treatment to be appropriate, a nurse explains how to use the medicine and we post it to you the same day.
Times are a guide only and will vary with how busy we are and what the consultation covers.
If you have been here before, see Follow-up visits.